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| You never want your client waiting for you! |
Arrive early. I always get to my office 30 minutes before my scheduled appointment(s). Always. It only takes 5-10 minutes to prepare my room and I want to be there when my client arrives; and sometimes they might be early. In some of the shared office suites I’ve worked out of, occasionally one of the therapists wouldn’t be there when her client arrived, which feels unprofessional to me.
Pull charts.
I pull the client charts for the day—or the week. The only hiccup with pulling charts for the week is inevitably you will have changes in your schedule due to rescheduling or last minute cancellations. If this becomes bothersome, simply pull charts for your clients the day of their appointment. During this 30 minutes I have before my
client arrives, I will read what I wrote from her last facial—at
least—to see what was going on with her skin on her last visit.
Therefore I am in the know before she walks in the door.
On each individual chart I write about the client’s skin condition, but I will also include a conversation that was significant (perhaps a relative passed away or a beloved pet, or she’s newly engaged or recently married). When she comes in, I can reference details from the last conversation, which is not only “nice,” but more importantly it’s a relationship building exercise. If I don’t write things down, I rarely remember. Obviously I write copious notes about her skin’s condition so before she walks in the door for her facial that day I am aware of the past and can compare her skin today. This is so important.
On each individual chart I write about the client’s skin condition, but I will also include a conversation that was significant (perhaps a relative passed away or a beloved pet, or she’s newly engaged or recently married). When she comes in, I can reference details from the last conversation, which is not only “nice,” but more importantly it’s a relationship building exercise. If I don’t write things down, I rarely remember. Obviously I write copious notes about her skin’s condition so before she walks in the door for her facial that day I am aware of the past and can compare her skin today. This is so important.
Write down everything. I have had many (most, really) facials where
the aesthetician didn’t write down anything—to my knowledge. She didn’t
ask me pointed questions and certainly didn’t write down answers to
questions she was asking me then and there. Perhaps she wrote things
after I left or later some time. If I don’t write things down
while my client is there, the exact information that I’d want to have on
her chart doesn’t get written down. Many times when it’s been a crazy day I’ll
write later after that client has left, no doubt missing certain things.
And occasionally I will simply write “DIDN’T WRITE” on the chart and try
to jot down things I do remember. This note of not writing is a
reference for me so when she comes in again I’ll know I may not have all
the info I “should.” The didn’t write situation happens rarely, but it does happened.
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