- Hello Mary, This is Carolyn Ash and I’m calling to confirm your facial appointment with me tomorrow, Wednesday @ 2.30. I’ll look forward to seeing you then!
I cannot tell you how many clients forget they have the appointment, forget to call to cancel or reschedule, or have some other issue that makes them say during the confirmation call, “Oh, I can’t make it tomorrow.” Why they don’t call when they realize they can’t come, I don’t know (or like!). But at least I find out on the confirmation call, which does give me the rest of the day to try and fill that tomorrow appointment. Therefore, confirming your next day appointments early in the day is a good idea. Another good idea is to have a cancellation list, something I discuss in detail in The Importance of a Cancellation List (see link below).
I find that very few professionals confirm their appointments. Hair stylists, massage therapists, aestheticians; people just don’t confirm appointments. I also know that coworkers I’ve worked around have people no-show their unconfirmed appointments. Confirming helps take a no-show out of the picture. And confirming also gives me the go-ahead to charge for a no-show since I took the initiative and reminded the client they had an appointment the next day with me, and they still didn’t show up.
Although I don’t like to, I will always charge a no-showed, confirmed appointment. Obviously, there are exceptions; perhaps there has been an accident or an emergency that didn’t allow the client to contact me. But if there isn’t an excuse that prevented a call to me, I do charge full appointment fee on all no-shows.
For further reading, see:
